How do you choose the best problem solving tool for a given situation? (2024)

As said, "A well defined problem is half solved", Start with a 5W2H, accompanied with Is/Is Not analysis to define the problem clearly. Problem statement must be well defined, measurable (what is actual performance vs the targetted), time linked (during which period the problem is observed).It is important to know, why we are calling it a problem and with above inputs, i am sure the same shall be clear.Next step should be to grasp the bandwidth of the problem and start gathering the data.

First, clearly articulate the problem or challenge you are facing. Understand the underlying issues and desired outcomes. This will provide a clear focus for selecting the appropriate tool.Then, collect relevant information about the problem, such as its nature, complexity, and context. Consider factors like available resources, time constraints, and the individuals' expertise.

In my experience, I found that going through the five Ws, who, what, when, where, and why, is the best way to identify the problem due to its simplicity. With simplicity, you get structure, and with structure resolving issues becomes simple.

I agree, once the Problem is well defined in Furst step, next step is to start gathering the data and information.This step will include- Studying the Process Flow- Utilise SIPOC to understand the linkage between inputs, process and outputs.- Identifying the operations ,(inhouse /supplier end) which are responsible for "Occurence" and "Detection" of the customer symptom.- Identifying the parameter linked to the customer symptom (Y).- Start gathering the data for the Y, for the time during which problem was originated.- Utilise tools like Pareto, Trend Chart, SPC Control Charts, Capability etc, to look for any visible trend in the Y during the problematic period.This way, one should try to find out the related Y (Output).

Determine the individuals or groups affected by the problem. This includes both direct and indirect stakeholders. Understand their perspectives, needs, and expectations. Consider the interests and constraints of each stakeholder, as they can significantly influence the context of the problem.

When all is said and done, it is important to reflect on the methodology you used to address the problem. Ask yourself what went well, what didn’t, and what would you do differently if faced with the same problem again? It’s easy to just move on to the next problem, but taking this time to reflect will help reinforce successful methodologies, it will allow you to adjust unsuccessful methodologies, and will better position you to apply them to similar problems down the road.

Research and assess different problem-solving tools or methodologies that align with the potential solutions identified. Some common tools include brainstorming, which is Ideal for generating ideas and encouraging creative thinking or something more methodological like the Fishbone diagram which is useful for identifying root causes of a problem.My preferred way is the 5 Whys: A technique for identifying the underlying cause of a problem by repeatedly asking "why" to dig deeper.These are just a few examples, and numerous other problem-solving tools are available.